Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and unfortunately Capsule has no control over these costs. If you have questions about customs and duties fees please contact your local customs office.
Please note, packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to reimport the items. Shipping fees will not be refunded. In many cases, the cost to retrieve the items back to Capsule will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will not be any reimbursement. We will reach out to you before a package is abandoned to facilitate payment of duties/taxes so you can retrieve the item(s). This will also apply to any refused packages. Please note that refused packages are a choice by the buyer and that most chargeback and PayPal cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.